Control Room Operations

Course 21 — Foundation Level

By the end of this course you will be able to:

• Explain the purpose of the control room as an active security function — not a passive monitoring post
• Apply active CCTV monitoring to detect, anticipate and respond to developing situations
• Support frontline officers effectively as a force multiplier through clear, professional communication
• Apply correct decision-making authority: direct patrols, escalate professionally, act on fact
• Complete a professional control room handover and maintain information security at all times